1. Home
  2. FAQ
Help Centre

10 wine FAQ – Got Questions? We've Got Answers

Everything you need to know about your 10Wine account, deposits, withdrawals, casino games, cricket betting, and more — all in one place.

40+
Questions Answered
PKR
All Payments in Rupees
24/7
Platform Availability
5
FAQ Categories
About This Page

Your Quick Guide to 10Wine

Whether you've just signed up on 10Wine or you've been playing here for a while, questions come up. How do I deposit with JazzCash? Why is my withdrawal pending? How does the VIP programme work? What cricket matches can I bet on? This FAQ page pulls together the most common things players in Pakistan want to know, so you don't have to dig through menus or wait for support to respond.

10Wine is built specifically for Pakistani players. Everything from the payment options — JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets — to the sports markets like PSL, T20 internationals, and domestic cricket, has been set up with local needs in mind. The questions below reflect what actual players ask most often, answered clearly and without unnecessary jargon.

If you can't find what you're looking for in the sections below, the best thing to do is log in to your account and check your dashboard, or reach out through the contact details in the footer. Most account-related issues get sorted quickly once you're logged in and can see your transaction and bonus history directly.

First time here? Start with the Account & Registration section below. It covers everything from signing up to verifying your details.
Payment question? The Deposits & Withdrawals section covers JazzCash, Easypaisa, processing times, and minimum amounts.
Betting on cricket? Check the Sports Betting FAQ for PSL odds, live betting, and how markets work on 10Wine.
Account Deposits & Withdrawals Sports Betting Casino & Slots VIP & Bonuses

Account & Registration

Creating an account on 10Wine takes about two minutes. Visit the Register page, enter your mobile number, choose a username, set a strong password, and confirm you are 18 or older. Once registered, you can make your first deposit and start playing straight away. There's no lengthy verification process needed just to get started.

Go to the Login page and click the "Forgot Password?" link. Enter your registered mobile number and you'll receive a verification code by SMS. Use that code to set a new password. The whole process takes under two minutes. Make sure your mobile number is still the one registered on your account — if you've changed your number, contact support through the details in the footer.

No. Each player is allowed one account only. Creating multiple accounts is against the platform's terms and conditions and can result in all linked accounts being suspended, including any balance and bonuses inside them. If you've lost access to an old account, use the password reset option or contact support rather than making a new one.

Yes. 10Wine is strictly for adults aged 18 and above. This applies to all sections of the platform — casino games, slot games, sports betting, and live casino. By registering, you confirm that you meet this age requirement. Please visit our Responsible Gaming page for guidance on playing within healthy limits.

Log in to your account and head to the account settings or profile section in your dashboard. You can update your mobile number, email address, and password from there. Keeping your mobile number current is especially important because it's used for password resets and any security notifications.

Deposits & Withdrawals

10Wine supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All transactions are processed in PKR so there are no conversion fees or exchange rate issues. These methods cover both deposits and withdrawals, though processing times can vary slightly between them.

JazzCash and Easypaisa deposits are typically instant or reflect within a couple of minutes. Bank transfers and card payments may take a bit longer depending on your bank, but most go through within a few hours. If your deposit hasn't appeared after two hours, log in and check your transaction history. If it's still not there, note down the transaction reference from your JazzCash or Easypaisa app and contact support.

Log in to your account and go to the Withdrawal page. Select your preferred method — JazzCash, Easypaisa, bank transfer, or another supported option — enter the amount you want to withdraw, and confirm the request. Withdrawal processing times vary by method, but mobile wallet withdrawals are generally the fastest. Make sure your withdrawal details match your registered account information.

Yes, minimum amounts apply for both deposits and withdrawals. The exact figures are shown on the Deposit and Withdrawal pages when you're logged in. Generally, the minimums are kept low enough to be accessible for most players. Always check the current limits on those pages as they can be updated periodically.

Withdrawals sometimes take longer if there's a pending wagering requirement on a bonus, if your account details need to be verified, or if there's high volume being processed at the time. Log in to your account dashboard and check whether any bonus conditions are still active on your balance. If everything looks clear and it's been longer than the expected processing window, contact support with your withdrawal reference number.

Sports Betting

Cricket is the main focus at 10Wine, covering Pakistan Super League (PSL) matches, T20 internationals, Test matches, and other domestic and international tournaments. Football is also available with a wide range of leagues and matches. Esports betting is offered too, covering popular titles. Head to the Betting section to see all current markets and live events.

Yes. 10Wine offers live in-play betting on PSL and other major cricket events. Odds update in real time as the match progresses — after each over, wicket, or powerplay. You can place bets on outcomes like next wicket, total runs in an over, match winner, and more. Log in and go to the live betting section during an active match to see all available markets.

Winnings are calculated by multiplying your stake by the odds at the time you placed the bet. For example, if you bet PKR 500 at odds of 2.50, your total return would be PKR 1,250 (PKR 500 x 2.50), which includes your original stake. The net profit would be PKR 750. Odds are shown in decimal format on 10Wine and the potential return is displayed before you confirm your bet.

If a match is abandoned, cancelled, or does not reach the minimum number of overs required for a result, most bets will be voided and your stake returned to your account. However, some specific markets may have different rules depending on how far into the match the event occurred. Check the betting rules section within your account for the exact policy per market type.

Casino & Slots

10Wine's casino section includes live dealer games like baccarat, roulette, blackjack, and teen patti, as well as a large slot games library with classic and video slots. There are also table games and specialty games available. Visit the Casino page to browse all available titles or check out Slot Games for the full slots collection.

All slot games on 10Wine use RNG (Random Number Generator) technology, which means every spin result is completely random and independent of previous spins. The RNG systems used by the game providers are designed to ensure fairness. The Return to Player (RTP) percentage for each game is set by the game provider and represents the theoretical payout over a large number of spins.

Yes. The entire 10Wine casino section is fully optimised for mobile browsers. You can play live casino, slots, and table games directly from your phone without needing to install anything. For an even smoother experience, you can also download the 10Wine app for Android, which loads games faster and gives you notifications for new promotions.

Minimum bets vary from game to game as they are set by the individual game providers. Most slots on 10Wine allow very low starting bets, making them accessible for players with smaller budgets. The minimum and maximum bet for any game is shown inside the game itself before you start spinning. Check the game info or paytable for exact figures.

VIP & Bonuses

The VIP programme rewards you for your activity on the platform. As you play casino games, bet on sports, and spin slots, you accumulate VIP points. These points move you up through the VIP tiers. Higher tiers unlock better bonuses, faster withdrawal processing, higher limits, and exclusive promotions. Visit the VIP page to see the full tier breakdown and what each level offers.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of a bonus amount before you can withdraw the bonus winnings. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place bets totalling PKR 10,000 before that bonus converts to withdrawable cash. The specific requirements for each promotion are stated in the bonus terms when you claim it.

After you register and make your first deposit, the welcome bonus is typically credited to your account automatically. In some cases there may be a bonus code to enter during the deposit process — this will be shown on the promotions page if applicable. Once credited, you can see the bonus balance and its wagering progress in your account dashboard.

Yes, bonuses on 10Wine have an expiry period. If you don't meet the wagering requirement within the specified time, the bonus and any associated winnings will be removed from your account. The expiry date and time for each active bonus is shown in your account dashboard so you always know how much time you have remaining.
Why 10Wine

What Makes 10Wine Different

Beyond answering your questions, here's a quick look at what the platform actually delivers for Pakistani players day to day.

Full PKR Support

Every transaction on 10Wine is in Pakistani Rupees. No conversion, no hidden exchange fees. Deposit and withdraw in PKR using JazzCash, Easypaisa, Raast, or bank transfer.

Live PSL & Cricket Betting

Bet on Pakistan Super League matches, T20 internationals, and more in real time. Odds update ball by ball so you can act on what's happening in the match right now.

Secure Account & Payments

SSL encryption protects every page and transaction. Login security monitoring helps keep your account safe from unauthorised access at all times.

Smooth Mobile Experience

The platform is fully optimised for mobile. Use it in your browser or download the app for even faster load times and push notifications for live odds and bonuses.

Rewarding VIP Programme

Every bet and every spin earns you VIP points. Move up through the tiers to unlock better bonuses, faster withdrawals, higher limits, and exclusive member perks.

Huge Games Library

Hundreds of slot titles, live casino tables with real dealers, table games, and specialty games — all in one place. New games are added regularly to keep things fresh.

Still Have Questions? Start Playing and Find Out

Register your free account in two minutes, make your first PKR deposit via JazzCash or Easypaisa, and experience 10Wine for yourself. Cricket betting, live casino, and slots are all waiting.

Register Now Download the App