10 Wine Terms and Conditions — Know Before You Play

1 Acceptance of Terms

By accessing, registering on, or using the 10 Wine platform in any way — whether through the website or the mobile app — you confirm that you accept these Terms and Conditions without reservation. If you do not agree to these terms, you must not use the platform.

Your continued use of 10 Wine after any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page periodically to stay informed of any changes. The date at the top of this page reflects when the terms were last updated.

These terms apply to all users of the 10 Wine platform regardless of the device or method used to access it. They apply to all activities on the platform including account registration, deposits, withdrawals, casino gaming, sports betting, participation in promotions, and use of the mobile app.

2 Eligibility & Registration

To register and use 10 Wine you must meet all of the following requirements:

• You must be at least 18 years of age. There are no exceptions to this requirement.
• You must be registering and playing as an individual, using your own personal details — not on behalf of another person or an organisation.
• You must not currently have an existing 10 Wine account, whether active, suspended, or previously closed for a breach of terms.
• You must provide accurate, truthful, and complete information during registration. Providing false details is a breach of these terms.
• You must not be on any self-exclusion list that would restrict your access to online gaming platforms.

10 Wine reserves the right to request identity verification documents at any time. This may include a copy of a valid CNIC, proof of address, or evidence of ownership of the payment method used. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

3 Account Rules

Each individual is permitted to hold exactly one account at 10 Wine. Duplicate accounts — whether created under a different name, email address, phone number, or payment method — are prohibited. If multiple accounts are detected linked to the same individual, all accounts may be suspended and any balances held pending review.

You are responsible for maintaining the security of your account credentials. Do not share your login details with anyone else. 10 Wine will not be liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.

If you believe your account has been accessed without your authorisation, contact 10 Wine support immediately through the available support channels. We recommend using a strong, unique password for your 10 Wine account and enabling any available two-step verification options.

• Account usernames and registered email addresses may not be changed after registration without contacting support.
• Accounts that show no activity for an extended period may be subject to dormancy policies outlined in the platform's account management guidelines.
• 10 Wine reserves the right to close or suspend any account at its discretion where a breach of these terms is suspected or confirmed.

4 Deposits

All deposits at 10 Wine are processed in PKR. The platform supports deposits via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. The available methods and any applicable minimum deposit amounts are displayed in the deposit section of your account.

You must only deposit using payment accounts that are registered in your own name. Depositing funds from accounts belonging to another person — even a family member — is not permitted and may result in account suspension and return of funds.

Deposits are generally credited to your 10 Wine account balance promptly after confirmation from the payment provider. In cases where a deposit does not appear within the expected timeframe, contact support with your transaction reference number and the support team will investigate.

• 10 Wine does not charge fees on deposits, though your payment provider may apply their own charges.
• Minimum and maximum deposit limits apply and are shown within the deposit section of the platform.
• Funds deposited into your 10 Wine account are held solely for gaming purposes on the platform.
• Deposited funds that have not been wagered may be eligible for withdrawal subject to standard verification procedures.

5 Withdrawals

Withdrawal requests at 10 Wine are processed back to the same payment method used for deposit wherever possible. This means if you deposited via JazzCash, your withdrawal will be returned to your JazzCash account. The same applies to Easypaisa, Raast, and bank transfer. This policy is in place to prevent misuse and protect all players on the platform.

Before a withdrawal is processed, 10 Wine may require identity verification to be completed. This is standard practice across online gaming platforms and exists to protect players and the integrity of transactions. You will be notified if verification is required before your withdrawal can proceed.

• Withdrawal processing times vary by payment method and are displayed in the withdrawal section of the platform.
• Minimum withdrawal amounts apply and are shown at the time of making a request.
• Bonus funds and winnings derived from bonuses may carry additional conditions before they are eligible for withdrawal — see the Bonuses section below.
• 10 Wine reserves the right to delay or decline a withdrawal request pending investigation where fraud or terms violations are suspected.
• Withdrawal requests can be cancelled by the player before they are processed, after which the funds return to the account balance.

6 Bonuses & Promotions

10 Wine offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are displayed at the time the offer is presented. It is your responsibility to read and understand the conditions attached to any bonus before accepting it.

Wagering requirements apply to all bonuses unless explicitly stated otherwise. A wagering requirement means the bonus amount must be bet a specified number of times before any winnings from that bonus become eligible for withdrawal. The applicable wagering requirement will be clearly stated in each offer's terms.

• Bonuses are intended for personal entertainment use only and may not be transferred between accounts.
• Only one bonus may be active at a time unless the specific offer states otherwise.
• Attempting to abuse bonus offers — including through multiple accounts, coordinated play, or systematic exploitation of wagering conditions — will result in bonus cancellation and may result in account suspension.
• 10 Wine reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• VIP rewards and loyalty benefits are governed by the VIP programme terms, which are available on the VIP page.

7 Betting & Gaming Rules

All bets and wagers placed on the 10 Wine platform — whether on casino games, slot games, live casino, or sports betting markets — are final once confirmed. It is your responsibility to verify your selections before confirming any bet. Requests to cancel a confirmed bet will not be accepted except in cases of a clearly documented technical error on the platform's side.

For sports betting, 10 Wine's sportsbook covers cricket including PSL, T20 internationals, test matches and ODIs, as well as football and Esports. Betting markets, odds, and available events are subject to change and withdrawal at any time without notice. Odds are determined by the platform and may be updated up until the moment a bet is placed.

• Minimum and maximum bet limits apply across all markets and game types and are displayed within the relevant sections.
• In the event of a technical fault affecting a game or sporting event, 10 Wine reserves the right to void affected bets and return stakes.
• Live in-play betting is subject to additional rules regarding bet acceptance during active events — these are outlined within the sportsbook section.
• Casino and slot game outcomes are determined by certified random number generation. Results are final once displayed.
• In any case of dispute regarding a game or bet outcome, the platform's records are considered the authoritative source.

8 Prohibited Conduct

The following actions are strictly prohibited on the 10 Wine platform. Engaging in any of these activities will result in immediate account suspension, permanent closure, and in serious cases, reporting to relevant authorities:

• Creating or operating more than one account on the platform.
• Providing false, misleading, or fraudulent information at any stage of registration or verification.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Attempting to exploit any software bug, error, or system vulnerability for financial gain.
• Depositing funds obtained through illegal means or attempting to use the platform for money laundering.
• Allowing a third party to use your account, or using another person's account credentials.
• Placing bets with the intent to abuse promotional offers or bonus structures, including through coordinated multi-account play.
• Using the platform in any way that violates applicable laws.

9 Privacy & Data

10 Wine collects and processes personal data as part of operating the platform. This includes information provided during registration, transaction data, and activity on the platform. Data is used to manage your account, process transactions, verify identity, and improve the platform experience.

Your personal information will not be sold to third parties. Data may be shared with payment processors and verification services where necessary to operate the platform. Full details of how your data is collected, stored, and used are covered in the Privacy Policy, which forms part of these terms.

• You have the right to request a copy of the personal data held about you by contacting support.
• Account closure requests can be made through the support team. Certain data may be retained after closure as required by applicable record-keeping obligations.

10 Responsible Gaming

10 Wine is an entertainment platform and gaming should remain a leisure activity. We take responsible gaming seriously and provide tools to help players manage their gaming habits. These include deposit limits, session time reminders, and self-exclusion options.

If you feel that gaming is having a negative effect on your finances, relationships, or wellbeing, we encourage you to make use of the tools available on the Responsible Gaming page or contact our support team directly. Self-exclusion requests are acted upon promptly.

• Players are encouraged to set a personal entertainment budget before depositing and to stick to it.
• Never chase losses — if a session is not going well, take a break rather than increasing your stakes.
• The platform is strictly for adults aged 18 and above. If you are concerned about underage access on a shared device, contact support for guidance on account protection options.

11 Limitation of Liability

10 Wine provides the platform on an "as is" basis. While we work to maintain continuous, uninterrupted service, we cannot guarantee that the platform will always be free of errors, outages, or delays. Scheduled and unscheduled maintenance may result in temporary unavailability.

To the maximum extent permitted, 10 Wine will not be liable for losses arising from: platform downtime, delays in processing bets or transactions due to technical issues, errors in odds or game data that are promptly corrected, or actions taken in response to a confirmed breach of these terms.

• 10 Wine's total liability to any player in any given period will not exceed the net deposits made by that player during the same period.
• Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by applicable law.

12 Changes to Terms

10 Wine reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated date at the top of this page will be revised. For significant changes, we may notify registered players through the platform or by email to the address on your account.

Your continued use of 10 Wine after any changes have been published constitutes your acceptance of the revised terms. If you do not agree with an updated version of the terms, you should discontinue use of the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, the 10 Wine support team is available around the clock. You can reach support through the live chat feature within the platform, or by writing to the support email address shown in the footer of this page.

For account-specific queries related to these terms — such as bonus conditions on your account, a withdrawal that is pending, or a verification request — have your registered username and account details ready when contacting support so the team can assist you efficiently.