10 Wine Privacy Policy — How We Handle Your Data

1 Introduction

10 Wine takes your privacy seriously. We know that handing over personal information when registering for an online platform requires a degree of trust, and we are committed to handling that information responsibly. This Privacy Policy sets out exactly what we collect, why we collect it, what we do with it, and how you can control your own data.

This policy covers all personal information collected through the 10 Wine website and mobile app, including information gathered during registration, while using the platform, when making deposits or withdrawals, and when interacting with our support team. It applies to all registered players on the platform.

We regularly review this policy to ensure it reflects our current data practices. Whenever a meaningful update is made, the date at the top of this page is revised. For major changes that affect your rights, we will notify registered users directly through the platform or by email.

2 Data We Collect

The personal data 10 Wine collects can be grouped into the following categories:

We do not collect sensitive personal data such as biometric data, religious beliefs, or health information. If additional data is ever required for a specific purpose, you will be informed and asked for your consent at that point.

3 How We Collect Your Data

10 Wine collects data through the following channels:

• Direct registration: When you sign up for an account, you provide identity and contact information directly. This is required to create and manage your account.
• Platform activity: As you use the platform — playing casino games, placing bets on cricket or PSL matches, using slot games, or navigating the app — usage and technical data is automatically recorded. This helps us maintain platform performance and detect unusual activity.
• Payment transactions: When you make a deposit or request a withdrawal in PKR using JazzCash, Easypaisa, Raast, or bank transfer, transaction data is collected and recorded as part of your account history.
• Identity verification: When verification is requested, you may upload documents such as a CNIC copy or proof of payment account ownership. These are processed for verification purposes only.
• Support interactions: When you contact our support team via live chat or email, the content of those conversations is recorded to help resolve your query and for quality purposes.
• Cookies and similar technologies: Certain data is collected automatically through cookies when you browse the platform. See the Cookies section below for full details.

4 How We Use Your Data

The data collected by 10 Wine is used for specific, legitimate purposes. We do not use your data in ways that go beyond what is necessary to operate the platform and serve you as a player. The primary uses are:

• Creating and managing your player account, including verifying your identity and age during registration.
• Processing your PKR deposits and withdrawals accurately and securely, and maintaining a clear transaction record for your account.
• Providing access to all platform features including casino games, live casino, slot games, cricket and PSL betting, and the 10 Wine mobile app.
• Sending account-related communications such as security alerts, verification requests, transaction confirmations, and support responses.
• Monitoring platform activity to detect and prevent fraud, abuse of bonus offers, multi-accounting, and other violations of our Terms and Conditions.
• Supporting responsible gaming obligations — for example, monitoring activity patterns to identify players who may benefit from self-exclusion or limit-setting tools.
• Improving the platform based on how players use it, including identifying technical issues, optimising load times, and improving navigation.
• Responding to any legal or regulatory obligations that apply to the operation of the platform.

5 Sharing Your Data

10 Wine does not sell, rent, or trade your personal data to any third party. Data is shared externally only in the following limited circumstances, and only to the extent necessary:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, or bank transfer, relevant transaction data is shared with those payment service providers. These providers operate under their own privacy frameworks and are required to handle data securely.
• Identity verification services: Where identity verification is required, relevant document data may be shared with a verification service provider. This is done solely to confirm your identity and is not used for any other purpose.
• Platform technology providers: Certain technical services — such as server hosting, analytics, and platform infrastructure — are provided by third-party technology vendors. These vendors operate under contractual data protection obligations and are not permitted to use your data for their own purposes.
• Legal obligations: In cases where we are required by law to disclose data — such as in response to a valid legal request — we will comply with that obligation. We will notify you of such a disclosure where we are legally permitted to do so.

All third parties who receive data from 10 Wine are required to maintain appropriate data security standards and are not authorised to use your data beyond the specific purpose for which it was shared.

6 Payment Data & Financial Information

Financial data is among the most sensitive information we handle, and it is treated with the highest level of care. When you make a deposit or request a withdrawal, 10 Wine records the transaction details — including the payment method used, the amount in PKR, the date and time, and the transaction reference — as part of your account history.

Full payment credentials — such as your JazzCash PIN, Easypaisa account password, or bank login details — are never stored on the 10 Wine platform. Payment authorisation is handled directly through the respective payment provider's secure interface. 10 Wine only receives confirmation of a successful or failed transaction, not your authentication credentials.

• Deposits and withdrawals must always use payment accounts registered in your own name. This is both a security requirement and a condition of our Terms and Conditions.
• Transaction history within your account is visible to you at any time through the account section of the platform.
• If you notice a transaction on your account that you did not authorise, contact support immediately so the matter can be investigated.

7 Cookies & Similar Technologies

Like most online platforms, 10 Wine uses cookies — small data files stored on your device — to make the platform work properly and to understand how players use it. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences, and ensure the platform operates correctly. Without these, the platform cannot work properly.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players tend to drop off, and how long sessions last. This data is used in aggregate and is not linked back to individual users for marketing purposes.
• Security cookies: These help detect and prevent fraudulent activity, including unusual login patterns and automated bot activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the 10 Wine platform. Disabling analytics cookies will not affect your ability to use any feature of the platform.

8 Data Retention

10 Wine retains your personal data for as long as your account is active and for a period after account closure as required by applicable record-keeping obligations. The specific retention periods vary depending on the type of data:

• Account and identity data is retained for the duration of your account and for a defined period after closure to support any post-closure queries or legal requirements.
• Transaction records, including deposit and withdrawal history in PKR, are retained for an extended period in line with financial record-keeping standards.
• Support communications are retained for a reasonable period to allow for dispute resolution and quality review.
• Technical and usage data used purely for platform analytics is typically retained in anonymised or aggregated form after a shorter period.

Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

Protecting your data from unauthorised access, loss, or misuse is a core responsibility that 10 Wine takes seriously. The security measures in place include:

• Encrypted data transmission using TLS protocols for all connections between your device and the 10 Wine platform.
• Secure storage of personal data on access-controlled servers with restricted internal access.
• Regular security reviews and monitoring to detect vulnerabilities or unusual activity patterns.
• Strict internal data access policies — only team members who need access to specific data to perform their role are granted that access.
• Account security features including password protection and, where available, two-step login verification for your player account.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect your account has been accessed without your permission.

10 Your Rights Over Your Data

As a player on the 10 Wine platform, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data that 10 Wine holds about you at any time by contacting support.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. Some details — such as your registered name — may require verification before changes are made.
• Right to deletion: You can request that your personal data be deleted. This is subject to our legal retention obligations — certain data such as transaction records must be kept for defined periods regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we process your data while a query or complaint is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as for optional communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the 10 Wine support team through the live chat or support email shown in the footer of this page. We aim to respond to all data rights requests within a reasonable timeframe.

11 Minors & Age Restriction

10 Wine is strictly an adult platform. You must be 18 years of age or older to register and use the platform. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that an account has been created by or is being used by someone under 18, that account will be closed immediately and any associated data handled in accordance with this policy and applicable obligations. If you are a parent or guardian and believe a minor has registered on the platform, please contact support immediately so the matter can be addressed.

For guidance on responsible gaming practices and age-related account protections, visit our Responsible Gaming page.

12 Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our data practices, platform features, or applicable obligations. When changes are made, the "Last Updated" date at the top of this page is revised.

For significant changes that affect your rights or how we use your data in a meaningful way, we will provide notice to registered players through the platform or by email to the address registered on your account. Your continued use of 10 Wine after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page occasionally so you always know the current position on how your data is handled.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need clarification on how your specific information is being used, you can reach the 10 Wine support team at any time. Support is available 24/7 via live chat within the platform, or you can write to the support email address shown in the footer below.

For account-specific privacy queries — such as requesting a copy of your data, updating incorrect information, or submitting a deletion request — please have your registered username and account details ready so the team can process your request efficiently.